Privacy Policy

At 2b999, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you use our platform, how that information is used, the circumstances under which it may be shared, and the choices and rights you have regarding your own data. By accessing or using 2b999, you agree to the practices described in this document.

This policy applies to all users of 2b999 located in Bangladesh — including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — as well as users accessing the platform from other locations. We encourage you to read this policy carefully before registering or making any deposit.

1. Information We Collect

When you register for and use 2b999, we collect certain categories of personal information necessary to provide our services, verify your identity, process transactions, and maintain the security of our platform. The categories of data we collect include the following:

• Identity information: full name, date of birth, nationality, and government-issued ID details provided during account verification.
• Contact information: email address, mobile phone number, and residential address (city, district, postal code).
• Financial information: bKash, Nagad, Rocket, or Upay mobile banking account numbers, Dutch-Bangla Bank or City Bank account references, transaction records, deposit history, and withdrawal requests.
• Technical information: IP address, device type, browser type and version, operating system, session duration, and pages visited within 2b999.
• Behavioural information: gaming activity logs, betting history, game preferences, bonus usage, and responsible gaming tool interactions such as deposit limit settings.

We collect this information directly from you when you register, make deposits, contact support, or interact with the platform. Some technical data is collected automatically via server logs and cookies.

2. How We Use Your Information

2b999 uses the personal data we collect for specific, lawful purposes. We do not use your data in ways that are incompatible with the purposes stated below. The primary uses of your data include:

• Account management: to create, verify, and maintain your 2b999 player account, including identity verification (KYC) as required.
• Transaction processing: to handle deposits, withdrawals, and bonus allocations via bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Customer support: to respond to your queries, resolve disputes, investigate complaints, and provide technical assistance in English.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other prohibited activities on the platform.
• Service improvement: to analyse aggregated, anonymised usage patterns so we can improve platform performance, game selection, and the overall experience for players across Bangladesh.

3. Cookies and Tracking Technologies

2b999 uses cookies and similar technologies to deliver and improve the platform experience. Cookies are small text files stored on your device that help us remember your preferences, maintain your login session, and gather anonymous analytics about how players use the site.

We use session cookies (which expire when you close your browser) and persistent cookies (which remain until manually deleted or until their expiry date). Most modern browsers allow you to control cookie settings. Disabling cookies may limit certain features of the 2b999 platform.

4. Sharing Your Information

2b999 does not sell, rent, or trade your personal data to third parties. However, there are limited circumstances in which we may share your information with trusted partners and services:

• Payment processors: mobile financial service providers such as bKash, Nagad, and Rocket receive only the transaction data required to complete a deposit or withdrawal.
• Technology partners: platform infrastructure providers, game studios, and security service partners who process data on our behalf under strict confidentiality agreements.
• Legal authorities: where we are required by applicable law, court order, or regulatory authority to disclose certain information, we will comply with our legal obligations while protecting your rights to the extent permitted.

Except in the circumstances described above, your personal data will not be disclosed to any external party. We require all data processors acting on our behalf to implement appropriate technical and organisational safeguards.

5. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are determined by the nature of the data and applicable requirements.

If you close your 2b999 account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law. Financial transaction records may be kept for longer periods as required by applicable regulations.

6. Your Rights and Choices

As a user of 2b999, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the email address below:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any of your data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: in certain circumstances you may request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to limit how we use your data in cases where you contest its accuracy or object to its processing.
• Right to object: you may object to the use of your data for direct marketing purposes at any time by contacting our support team.

We will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before fulfilling a request to protect against unauthorised access to your data.

7. Security Measures

2b999 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or alteration. These measures include 256-bit SSL encryption on all data transmissions, secure server infrastructure with access controls, regular security audits, and staff training on data protection practices.

While we take all reasonable steps to protect your data, no system is entirely risk-free. In the event of a data breach that affects your rights, we will notify you promptly in accordance with applicable obligations and take immediate remedial action.

8. Third-Party Payment Partners

To facilitate deposits and withdrawals for players in Bangladesh, 2b999 integrates with trusted local and international payment services including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you initiate a financial transaction, relevant transaction data is shared with the applicable payment partner solely for the purpose of completing that transaction.

Each payment partner operates under its own privacy policy and data protection practices. 2b999 is not responsible for how payment partners handle data once it has been transmitted to them for transaction purposes. We recommend reviewing the privacy policies of your chosen payment provider.

9. Minors and Age Restriction

2b999 is strictly an adult platform. You must be 21 years of age or older to register and play. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under 21 has provided us with personal data, we will take immediate steps to close the account and delete the data. If you believe a minor has registered on 2b999, please contact our support team immediately.

10. Changes to This Privacy Policy

2b999 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notice.

Your continued use of 2b999 after any changes to this Privacy Policy constitutes acceptance of those changes. We encourage you to review this page periodically so you are always aware of our current data practices.